F. A. Davis wants you to be completely satisfied with your purchase. If you find your purchase unsatisfactory, we will gladly issue full credit pending authorization. All authorized and approved returns will be issued a credit note. The credit note may be applied to invoices or future purchases for a period of 2 years.
Full credit will be issued provided the following:
Any claim for a return/credit must be made within six months after the return date.
If your normal operating procedures include the issuance of a Request for Authorization for returns, please contact us by email: email@example.com.
Returns for a package or bundle of print titles must include all components or credit will not be issued.
Please return the item(s) using a traceable method (UPS, FedEx, USPS/return receipt) so credit can be issued in the event that your package is lost in transit. Send your returns to our Distribution Center address:
F.A. Davis Company c/o Maple Logistics
1000 Strickler Road
Mt Joy, PA 17552
Phone: 800 323 3555 x 1
Periodically, F.A. Davis will announce the recall of an old edition via email. We will issue credit for recalled titles if the books are received in salable condition, have been purchased directly from F.A. Davis, are received within ninety (90) days of the publication date of the new edition and not more than one (1) year from invoice date. Any products not meeting these criteria will not receive credit and may be destroyed at our discretion.
We will replace any defective products that, aside from the noted defect, are in salable condition, if they were purchased directly from F.A. Davis within one (1) year or recalled within ninety (90) days and for which pertinent information regarding the original purchase has been provided.
Defective products purchased through a distributor must be returned to that distributor.
Products Damaged During Shipment
If your purchase was received damaged during transit, please follow the guidelines listed below:
Please send via traceable method to the address listed above.