Customer Support

How can we help you today?

Please choose from the following options so that we may best direct your inquiry.

• Students/Individuals
Place your orders at
• Bookstores may submit orders via email to
• Shipping times vary depending on your location.
Please allow 5-7 business days for standard delivery.
• Track your order by entering your order number here.
• Print Products
   • If you purchased a print book directly from F. A. Davis and find that it does not meet your expectations, you may return it in salable condition with a copy of your invoice within thirty (30) days of the invoice date and a full credit will be issued to the credit card used at the time of purchase.
   • If the print product you purchased included an Access Code, and you have already scratched off the silver strip and/or registered the Access Code, the book cannot be returned.
• Instant Access, online-only products, including ebooks and online programs, are non-refundable.
• Package and bundles of products must include all components or credit will not be issued.
• For more information, review our Return Policy.
• The purchase of most print titles does not include an eBook.
• If an ebook is included, it will be listed in the details on the product page.
   • Visit
   • Search for your book by author, title or ISBN.
   • Click on the book title in the search results page.
   • The product page will list the available options (e.g., Print Only, Print with eBook, Print with Online Product, eBook Only).
• Your shipping confirmation email will list the individual components in your package
• On your My Account page...
   • Locate your web order number
   • Click “Order Details”.
   • All components, whether print or digital, will be listed.
• Instructors may request temporary access to ebooks and online products for adoption review by completing the request form.
• Students cannot request temporary access.
If you forgot your password, please visit the login page and click Forgot Password? Enter your email address and we will send you a link to reset your password. If you do not receive the email within a few minutes, please check your email’s spam folder.
First, please check your email’s spam folder for a message from (The sender name will be an F.A. Davis website –,, etc.)

If the password reset email is not in your spam, please begin a live chat session here so a member of our team can assist you.
Please complete the General Support form below and a member of our Customer Support team will respond shortly to grant access to your resources.
• If you purchased a print product, you’ll find an Access Code on the inside front cover of the book. To redeem the Access Code...
  • Visit
  • Click “Login/Join” in the top right corner of the screen.
  • Log in or create an account.
  • On the My Products page, enter your access code.
• If you purchased instant online access to a product, you have immediate access to the online resources from your My Products page. You will also receive an email confirming your purchase and a link for immediate access.
• For more detailed instructions, follow the directions in this step-by-step guide.
• Please complete the General Support form below to verify your purchase. We may ask you to attach a photocopy of your receipt and picture of damaged code so a member of our Customer Support team can assist you.
• Purchase access online.
  • Visit
  • Search for your book by author, title or ISBN.
  • Click on the book title in the search results page.
  • On the product page, select the “Instant Access” option.
Please complete this form to request access to review an F.A. Davis product.

Please note: only verified instructors are eligible to review products.
Please complete the General Support form below with as much detail as possible about your review copy request. We will verify the status of the request and respond shortly.
• Make sure you are using the same e-mail address with which you created your account.
• If you are not sure of your log-in credentials or are having difficulty logging into your account, please send an e-mail to and we will reset your password.
• Check your junk/spam e-mail folder.
• If your confirming email still hasn’t arrived, Submit a Case here. [Note: In order to “Submit a Case,” you will need to log in or create an account.] You will be contacted with a new password within 1-2 business days.
• If you received a Class ID from your instructor, you must first buy or redeem access to the digital product your instructor used to create the online course. Be sure that you have bought the correct product. (For instance, if your instructor’s Medical Language class is using Medical Terminology Simplified, you cannot join the class if you bought Medical Terminology Express.)
• If you have access to the appropriate product and still have a problem entering your Class ID, e-mail with your name, account e-mail address, your instructor’s name, and the Class ID.
• If you have logged into or one of our online products, and the page does not load, clear your browser’s cache or try to login using a different browser.
[For your convenience, here’s an article with detailed instructions for clearing web browser data for all browsers across different devices: . ]
• Instructors: If this does not resolve the issue, please check your email’s junk and/or spam folders for a confirmation e-mail from F.A Davis as not confirming your account may be the reason your page won’t load. You will need to use this e-mail to confirm that your e-mail address is active and belongs to you.
  If you did not receive this e-mail or you are unable to locate this e-mail, please go to Davis’s Technical Support Center to Create a Case, initiate a Live Chat, or speak by phone with our support staff.
• To access your class, you must redeem the Access Code (or purchase Online Access) for the product on which the class is based.
• Follow the instructions for logging in/joining.
• Then, click on Join a Class and enter the class ID distributed by your instructor.
[Be sure that you have access to the correct product. For instance, if your instructor’s Medical Language class is using Medical Terminology Simplified, you cannot join the class if you bought Medical Terminology Express.)
• For additional assistance on how to join a class using your class ID, click the “Help” or “Support” button at the top of your online product’s screen and locate “Getting Started where you’ll find video tutorials.
• The videos open in a new window; if a new window does not open, contact your system administrator/network provider or disable your pop-up blocker.
• The videos play in an embedded Vimeo player which may experience issues in certain browsers. Clear your browser cache and cookies, then try to log in again.

If you have a technical support issue that we haven’t addressed, please begin your inquiry using one of the options below.

If you have a Customer Support issue unrelated to the options listed here, complete the form below. A member of our Customer Support team will respond to your inquiry shortly.