F.A. Davis Company

This exceptional book for nurses and nursing students guides the development of the comprehensive, professional communication skills to prevent errors that result in patient injuries and death. With a patient-safety focus, thorough coverage of communication and extensive, interactive ancillaries, it demonstrates how communication is tied to desired clinical outcomes.

• Builds on the theoretical foundations of communication to develop effective skills step by step.
• Explores the use of therapeutic communication in patient-client relationships, in health promotion and education. as well as in interactions with colleagues.
• Features Communication Safety Alert boxes that demonstrate how communication impacts patient safety.
• Offers questionnaires and quizzes in each chapter to foster critical thinking.
• Uses a series of case studies or “Reflections” to provide real-world situations where students can confront difficult and challenging situations.

1. Interpersonal Communication: The Foundation for Patient-safe Communication

1. Communication and Patient Safety: Understanding the Connection
2. Patient-sage Transformational Model of Communication
3. Communicator Perceptions, Self-concept and Self-esteem within the Core of the Transformational Model
4. Creating Common Meaning to Attain Transformational Outcomes
5. Culture and Gender Issues in Patient-safe Communication

2. Nurse-Patient Communication: Patient-safe Communication in Professional Relationships

6. Introduction to Nurse-Patient Relationships
7. Patient Safety Risk Factors Affecting Communication Climates 
8. The Patient-safe Communication Strategy of Touch
9. The Patient-Safe Communication Strategy of Humor
10. Nurse-Patient Relationships During Grief, Mourning and Loss
11. Patient-Safe Communication and Patient Education

3. Healthcare Team Communication: Group Processes and Patient-safe Communication Among Team Members

12. Patient Safety Communication Risk Factors in Nursing Work Systems
13. Healthcare Team Collaborative Patient-Safe Communication Strategies